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Performs observation, monitoring, and security work in controlling access of public and internal entrances and exits at the Department of Corrections Juvenile Detention Facility.

Security Management

• Maintain security by controlling access into and out of the facility, using audio and visual monitors including employee, public, and law enforcement entrances.
• Act as the primary provider of electronic access and movement within the facility.
• Effectively communicate through verbal or electronic means.
• Operate electronic and video security equipment from a locked master control booth and maintain facility and building security.
• Monitor all movement and activities of the interior and exterior of the facility.

Customer Service

• Process and log visitors to the facility by ensuring visitors have been approved for visitation; request staff to bring client to visitor ensure that the area in which the client is being transported through remains secure; maintain number of visitations to ensure that client does not exceed the regulated limit; ensure that visitors carry only what is permitted into secure area.
• Provide customer service through a high volume of contact with staff, visitor, and members of the public.
• Answer telephone calls to the facility; transferring them to the appropriate location, and pages employees and visitors when necessary.
• Provide customer service to the parents by providing the parent a handbook, answering questions, and obtaining the appropriate releases to be signed by the parent or guardian.

Records Maintenance

• Maintain a Master Control Board; recording the number and location of every detained client.
• Prepare and maintain various records, forms, logs, and boards; including visitation information and authorization in compliance with established policies and procedures.

Minimum Qualifications: One year of experience in working with the public in customer service or security work. Professional references are required to verify the related work experience. High school diploma or equivalent. Transcript verifying education credits is required. Pass legal background check, Child and Adult Abuse & Neglect Central Registry checks, KCJIS Security Policy (fingerprint) check, and pre-employment screen for alcohol and drugs. Must also meet the required conditions contained in KSA 65-516 and KAR 28-4-356(d), (1-5).

It is the policy of Sedgwick County not to discriminate in its programs or services, including employment, on the basis of race, color, sex, including pregnancy, gender identity and sexual orientation, age, national origin, ancestry or citizenship, marital status, religious or political affiliation, genetic information, disability, status as a member of the uniformed services or any other similarly protected status.

Sedgwick County is committed to making the application, interview, and pre-employment testing process accessible to qualified persons with disabilities as defined by the Americans with Disabilities Act. If you wish to volunteer information regarding any special assistance you may need, please contact the Sedgwick County ADA Coordinator at (316) 660-7050, TDD (Kansas Relay at 711 or 800-766-3777).Please do not use this phone number foremployment questions.Applicants are contacted only if they are determined to be qualified candidates.