Workplace Experience Coordinator

Job ID

155903

Posted

15-Apr-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Customer Service

Location(s)

New York City - New York - United States of America

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Job Role

Get ready for an exciting career with CBRE!

The Workplace Experience Coordinator role is at the forefront of delivering a positive, premier office experience as a cultural ambassador, community advocate and service leader.

As part of a “front-of-house” team, you will be responsible for providing excellent service and creating a comfortable atmosphere by greeting visitors while supporting all employee-facing services.

What You'll Do

• Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.

• Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.

• Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.

• Responds to customer requests and complaints with accurate and thorough information according to specific request .

• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications in accordance with operating procedures.

• Maintains records of vendors proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.

• Delivers orientations, tours of facilities, how to submit a work order, supply storage, amenities and software ordering. Provides overview of Host Experience service.

What You'll Need

• HS Diploma or GED required.

• A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.

• Open and flexible work schedules.

• Ability to comprehend and interpret instructions, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.

• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.

• Apply a high level of attention to detail as well as strong verbal and written skills.

• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

• Ability to understand and carry out general instructions in standard situations and take on problems.

• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $30.77 per hour and the maximum salary for the Workplace Experience Coordinator position is $32.02 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

Host

Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.

Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.

The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.

Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)