Avantor, Inc. Site Coverage Specialist in Malvern, Pennsylvania
Job SummaryThe Coverage Specialist supports multiple facilities and/or customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers, Glass Washers when scheduled vacations, leave and /or emergency situations occur. The Coverage Specialist responsibilities are within a designated territory although secondary back up responsibility requires travel outside of the designated territory.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
Performs all duties associated with operations of Site Services.
Works closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Training, and other assorted tasks along with direct customer interfacing relative to job functions.
Interfaces directly with customer Point-of-Contact, purchasing directors, facility directors and plant managers etc. to procure lab supplies and material.
Utilizes VWR and customer computer systems: ESS, Citrix, VBQ, Info Access, Intranet, Ariba, SAP, EZ Source, ESpree, Nexus, Pitney Bowes, UPS, Fedex, StockTracker, ChemSW, Ship Tracker, JD Edwards and customer specific applications.
Trains VWR associates on all service offerings.
Provides level 3 ESS Support (Full customer services, credit rebills, invoice scrubbing).
Modifies, designs and maintains quality metrics and key performance indicators.
Manages a budget related to expense reports.
Meets revenue, TOE, safety, performance and quality goals and objectives:
Creates programs for enhanced service efficiencies.
May require traveling to customer sites.
Perform other duties as assigned.
DISCLAIMER:The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.Avantor is proud to be an equal opportunity employer.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at TalentManagement@vwr.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Avantor® is a leading global provider of integrated, tailored solutions for the life sciences and advanced technology industries. Strengthened by the recent acquisition of VWR, the Company is a trusted partner to customers and suppliers from discovery to delivery. With operations in more than 30 countries and a diverse portfolio that includes more than four million products, Avantor enables customer success through innovation, cGMP manufacturing and comprehensive service offerings. Collectively, we set science in motion to create a better world.
Learn more at www.avantorsciences.com