Responsible for email, web chat services, as well as back-office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Shift: 11:30 AM - 8:00 PM EST. Temporary role with potential end date of 6/30/2024.

Job Responsibilities

· Supports customer to submit and process transactions

· Assists customer with identifying and resolving processing issues and website access inquires

· Supports email and outreach to customers

· Logs cases, or updates an existing case as applicable, to email or web chat communication with a customer. All cases shall be logged in a web-based agent desktop application

· Meet Quality Assurance Requirements and other key performance metrics

Minimum Qualifications

· High School Diploma or GED

· 0-2 years of customer service or public relations experience

Other Job Specific Skills

· Ability to successfully adapt and perform during times of high email volume.

· Ability to provide effective customer service and deal tactfully and courteously with the public.

· Strong written and verbal communication skills.

· Strong listening ability to interpret and clarify information being provided by customers.

· Strong commitment to providing quality service.

· Ability to foster a good working relationship and rapport with customers.

· Keen attention to detail and accuracy.